Client Relationship Manager, Mandarin Required

March 12

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Data2Logistics

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Data2Logistics is a global provider of freight audit and payment services, specializing in logistics consulting and analytics. With a presence in 29 languages and operations in multiple currencies, they leverage advanced AI and machine learning technologies to enhance supply chain efficiency and transform data into actionable insights. Their experienced logistics consultants focus on reducing transportation costs and improving client relationships with carriers, ensuring accurate invoice processing and significant cost savings for their clients.

Freight Shipping Bill Processing • Freight Shipping Bill Auditing • Freight Shipping Bill Payment • Logistics Consulting • Global Shipping Consulting

201 - 500 employees

Founded 1964

📋 Description

• The Client Relationship Manager (CRM) is a multifaceted position requiring the ability to manage and streamline all functions for assigned clients. • CRMs are responsible to be the eyes, ears, and voice of Data2Logistics with clients by managing, monitoring and tracking all business interactions including but not limited to invoice processing, communications, implementations, contracts and issues resolution. • The position involves proactively communicating both to the client and within the Data2Logistics team maintaining a win/win business partnership with Data2Logistics clients. • The CRM is responsible for maintaining overall satisfaction of the client. • CRMs are responsible for pursuing new opportunities for client revenue, creating strategic and tactical plans to uncover revenue projects for clients, influencing decision makers within the account, creating, pursuing, and closing sales opportunities. • In addition, the CRM takes full responsibility for monitoring and tracking projects within their clients.

🎯 Requirements

• 10+ years’ experience in freight bill processing and payment, logistics and supply chain management • Independent thinker, logical, strategic with a high attention to detail • Excellent English and Chinese (Mandarin) communication skills (written and verbal) • Excellent presentation and proposal writing skills • Problem Solving skills and techniques • Program and Project Management Skills • Negotiation and Sales Experience • Proficient computer skills: Comfortable with systems and proficient in Access, Excel, PowerPoint, Visio, Microsoft Project, and other applications. • Professional demeanor: Ability to creatively solve problems, deal with ambiguity, develop and implement policy and procedures, perform analysis and prepare reports, and foster team building all in line with company goals and objectives. • Engaging personality with the ability to successfully interact under various high-pressure scenarios with all client contacts including senior level client contacts.