Manager - Scale Customer Success

March 8

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DataArt

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Founded in 1997, DataArt is a global software engineering firm and a trusted technology collaborator for market leaders and visionaries. Guided by the People-first principle, our world-class team designs and engineers data-driven, cloud-native solutions that foster progress and deliver immediate and enduring business value.

Custom Software Development • Financial Software Development • Mobile Application Development • Financial Services Software • Travel and Hospitality Software Solutions

5001 - 10000 employees

💰 $75M Private Equity Round on 2022-06

📋 Description

• Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. • Supporting the Customer Success team to build and grow relationships with customers. • Overseeing and managing day-to-day operations of the team. • Requires a thorough knowledge of Remote's products and services.

🎯 Requirements

• 3-5 years of experience in managing a customer success or sales team, ideally in a product and tech-focused environment. • Exceptional ability to communicate and foster positive business relationships. • Technical skills required, as they relate to the use and troubleshooting of the product and company tools. • Experience in managing a diverse group and training each according to company standards and business needs. • Ability to establish milestones and keep all team members on task. • Experience analyzing and optimizing the existing processes in the Customer Success department. • Deep understanding of customers concerns and thought process regarding the use of products, and the ability to troubleshoot as needed. • Passion for problem solving and coordinating the execution of strategies or escalations across a wide variety of technical and customer verticals. • Experience in sales expansion and retention, with notable outcomes of success with the targets/quotas. • Writes and speaks fluent English, well structured communication skills. • It's not required to have experience working remotely, but considered a plus.

🏖️ Benefits

• work from anywhere • flexible paid time off • flexible working hours (we are async) • 16 weeks paid parental leave • mental health support services • stock options • learning budget • home office budget & IT equipment • budget for local in-person social events or co-working spaces