Enterprise Customer Success Manager

March 8

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+19 more states

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $120k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Unit21

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Unit21 is a customizable platform designed to transform fraud prevention and anti-money laundering (AML) operations. It enables organizations to run custom detection logic, automate investigations, and seamlessly manage regulatory compliance. With features like real-time payment fraud prevention, transaction monitoring, and automated case management, Unit21 provides comprehensive solutions that adapt to unique business needs, ensuring security and efficiency in the financial technology space.

Fraud Prevention • Fraud Detection • Anti-Money Laundering • Transaction Monitoring • Case Management

51 - 200 employees

Founded 2018

💳 Fintech

🔒 Cybersecurity

📋 Compliance

📋 Description

• This is a remote position. • We are looking for an Enterprise Customer Success Manager to join our team at Unit21. • Act as the main point of contact for a set group of our enterprise customers • Leverage meetings and engagement styles to create broad and deep relationships • Act as a customer advocate internally, bringing trends and feedback to the team backed by data • Seek to find mutual wins through identification and education around additional features, products or use cases • Drive revenue retention and growth • Create a direct impact on Unit21’s customer experience and growth!

🎯 Requirements

• Experience in fintech, banking or related fields (AML, fraud) • 4+ years of outstanding track record in SaaS customer success or account management • Experience managing complex retention and upsell opportunities, with the ability to lead negotiations • Experience managing accounts of $200k+ ARR • Experience developing and executing on strategy to drive interactions for maximum output • Ability to build long-lasting relationships with senior executives, functional managers, and technical teams • Ability to thrive in a small team with a highly dynamic work environment • A process-oriented mindset, with a knack for identifying recurring patterns • Outstanding project management and organization skills • Sense of curiosity and learning - focused on internal product knowledge and externally on the customer business

🏖️ Benefits

• Competitive salary and pre-IPO stock options • 100% company-paid medical, dental and vision insurance (for employee) • Optional HSA and FSA medical reimbursement accounts • Unlimited paid time off • Generous leave programs for life events • 401(k) • Charity matching • Annual Learning & Development stipend • One-time Home office set-up stipend • Commuter benefits • Happy hours and team-building events • Great office space in the San Francisco Financial District • Fully stocked kitchen • Lunch provided in SF office multiple times a week • A great company culture with a strong emphasis on diversity, equity and inclusion