Customer Success Manager

March 7

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Propelus

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Propelus is a company dedicated to modernizing the way professionals, employers, regulators, educators, and partners work together. It unifies three innovative brands—CE Broker, EverCheck, and Immuware—to provide comprehensive compliance and professional management solutions. Propelus empowers professionals with tools for career advancement, streamlines the compliance process, and offers a platform for professional management, continuing education, and primary source verification. Trusted by over 5 million professionals and organizations, Propelus has a mission to simplify compliance and enhance professional growth and success, particularly in the healthcare sector.

HealthTech • GovTech • Continuing Education

201 - 500 employees

Founded 2001

📋 Compliance

⚕️ Healthcare Insurance

📚 Education

📋 Description

• The Customer Success Manager (CSM) is responsible for managing strategic relationships with Propelus customers. • The CSM will work to ensure the long-term success, satisfaction, and growth of assigned accounts by driving product adoption, identifying upsell and cross-sell opportunities, and aligning the company’s offerings with the customer’s evolving business needs. • Reporting to the Customer Success Team Manager, the CSM will serve as the primary point of contact for executive stakeholders, ensuring that the customer derives maximum value from the company’s products and services throughout the lifecycle of the account. • This role includes strategic customer relationship management, account growth, tailored success planning & execution, collaboration with cross-functional teams, customer health & risk management, customer advocacy & issue resolution, performance tracking & reporting, and product & industry expertise.

🎯 Requirements

• Bachelor's degree (or equivalent experience). • 3+ years of experience in customer success, account management, or a related role, focusing on managing strategic accounts. • Proven track record of managing large, complex accounts, emphasizing account growth, upselling, and cross-selling. • Demonstrated ability to build and nurture relationships with C-level executives and senior organizational stakeholders. • Exceptional communication, negotiation, and presentation skills, with the ability to influence and align diverse stakeholders. • Highly organized with strong project management and multitasking skills, capable of managing multiple accounts simultaneously. • Strong problem-solving abilities, with a solution-oriented mindset and the ability to navigate complex challenges. • Proficiency in CRM platforms (e.g., Salesforce) and customer success tools (e.g., Gainsight, ChurnZero). • Ability to work cross-functionally and collaborate effectively with teams such as Sales, Product, Marketing, and Support to drive customer success.

🏖️ Benefits

• Awarded one of BuiltIn's 2023 Best Place to Work and 7 years running by Outside Magazine! • Professional development allowance to help you grow in the ways that mean the most to you. • Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering and for becoming a new parent. • 401K with company matching, as well as financial planning education and resources. • Employees choose from HSA, FSA and traditional insurance options for medical, dental, and vision coverage for themselves and dependents. • Wellness benefits - we’ll help you pay for fitness endeavors and organic produce delivery services.