Customer Success Manager

July 22

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Datapeople

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Bring science to the hiring process

Recruiting • PeopleTech • Job Descriptions • Job Posts • Diversity

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Description

• Oversee the success of our customers, ensuring they realize the full value of the Datapeople platform • Understand your customer's needs, helping leaders to identify opportunities to expand our depth of engagement • Use data to create success strategies and accelerate customer goals • Document customer pain points and advocate for them internally • Work closely with Account Executives on driving renewals and expansions • Become an expert on the Datapeople platform and integrations, while keeping up with industry trends in recruiting, data, and analytics

Requirements

• 3+ years of experience in customer success, including at a SaaS company • 2+ years of experience working with Enterprise B2B customers, managing across teams/geographies, and presenting to senior leaders • Familiarity with how recruiting teams are structured and the recruiting process • Familiarity with customer success tool like Hubspot and Gong

Benefits

• Comprehensive medical, dental, and vision benefits, including company-funded HSAs • Additional healthcare perks like company-paid life insurance and memberships to One Medical and Kindbody • Retirement benefits through Slavic401k • Generous leave policies including PTO, sick leave, and parental leave • A home office stipend