Client Support Analyst

September 23

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Third Party Logistics • 3PL WMS • Warehouse Management Systems • WMS • Warehousing and distribution

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Description

• Supporting the warehouse management system and clients. • Troubleshooting day to day application and/or database related issues. • Supporting enterprise software and databases in production environments. • Developing a comprehensive library of support and training documentation and resolution guides. • Evolving into a subject matter expert. • Supporting and troubleshooting basic database features such as queries, functions, views, and stored procedures. • Supporting and troubleshooting basic issues with SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services).

Requirements

• Multi-lingual English and Spanish strongly preferred. • Technical, Bachelor’s degree, or higher in Computer Science, Engineering, or a related field. • Experience developing for or supporting Microsoft's SQL Server Business Intelligence (BI) stack. • Basic knowledge of SQL Server Integration Services (SSIS). • Basic knowledge of SQL Server Reporting Services (SSRS). • Basic knowledge of SQL Server Database Administrator experience; performance tuning. • Ability to build and maintain collaborative relationships with team members, customers and vendors. • Good communication skills – ability to communicate clearly and concisely in both verbal and written mediums. • Knowledge of Agile work practices. • Ability to organize own work based on the priorities established. • Documented and proven experience in client service. • Minimum of 3 years of experience in an IT related environment. • Minimum of 3 years of experience with Microsoft's SQL Server Business Intelligence (BI) development. • Strong understanding and experience manipulating relational database schemas. • Excellent written and verbal communications skills in English to effectively communicate with stakeholders, team and end users in both technical and non-technical environments. • Professional demeanor and the ability to develop effective working relationships with team members and end users. • Must be a self-starter who is able to work independently as well as within a team environment.

Benefits

• Health and social benefits available for full time employees.