Patient Billing Product Specialist

October 20

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DCS Corp

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Cybersecurity • Systems Integration • Advanced Technology Development • Weapon System Test & Evaluation • Systems Engineering

1001 - 5000

Description

• Manage daily patient billing processes, ensuring timely and accurate billing and collections. • Refine workflows to increase efficiency and reduce turnaround times. • Ensure compliance with established SLAs and maintain service quality. • Address and resolve operational issues, optimizing productivity. • Serve as the primary contact for patient billing inquiries and concerns from clients. • Ensure that patient billing services align with client objectives, addressing specific challenges and goals. • Collaborate with client-facing teams to resolve any patient billing issues and ensure client satisfaction. • Provide support for escalations, ensuring timely resolution and a high level of customer service. • Track key performance indicators (KPIs) related to patient billing, identifying areas for improvement. • Provide detailed reports on service performance, including accuracy, turnaround times, and client satisfaction. • Collaborate with departmental teams, including Operations, Sales, and IT, to ensure patient billing services are aligned with overall client needs. • Communicate updates, improvements, or issues related to patient billing with internal teams, ensuring smooth collaboration.

Requirements

• 2+ years of experience in product management or operations, within dental revenue cycle management; specific to patient billing, accounts receivables. • Strong knowledge of dental patient billing and collections processes. • Ability to analyze data, track performance metrics, and suggest process improvements. • Excellent communication and collaboration skills, with the ability to work across departments. • Proficiency in Google Suite and other relevant tools. • Experience with practice management software such as Dentrix, Dentrix Ascend, Eaglesoft, Open Dental, or Curve is a plus.

Benefits

• Health insurance provided • Vision and Dental Coverage • Company matched 401k • The option to work remotely • A flexible work schedule • Paid Time Off • A culture of learning • The opportunity to play a key role in a rapidly growing company