Director of Enterprise Support

2 days ago

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Description

• Responsible for the overall success of the Enterprise Support teams. • Develop and lead a team culture of passionate commitment to customer success. • Establish strong working relationships across executive and senior leadership teams. • Drive operational best practices to enhance customer experience. • Develop, coach and manage a team of Enterprise Team Managers for growth.

Requirements

• Bachelor’s Degree in computer science, marketing, project management, business administration, or equivalent program. • Demonstrated success and 10+ years of experience in leadership ideally specific to client relations and/or account management. • Knowledge of the automotive digital marketing industry. • Demonstrated success in managing and growing a $10M+ book of business recurring revenue stream in digital marketing. • Minimum 5-year record of accomplishment in meeting or exceeding metrics/quotas/KPIs and receiving positive customer feedback in a technical environment. • Proven ability to drive strategic clarity; develop and communicate a clear and compelling vision that inspires the team. • Previous experience in a position within a top tier Support organization for Premier and Priority clients. • Excellent problem-solving skills with a client-service mindset. • Excellent communication skills and the ability to present complex technical issues clearly and concisely. • Ability to maintain a high degree of professionalism, able to interface with all levels of the company. • Strong organizational skills with a proactive approach to accomplishing work.

Benefits

• Medical, dental and vision insurance • Company matched 401K plan • Flexible PTO + Sick Leave • 6 weeks paid Parental Leave • 8 Paid National Holidays • Company-paid basic Life Insurance • Voluntary supplemental Life Insurance • Voluntary long-term/short-term disability insurance • Voluntary Pet Insurance • Optional Healthcare/Dependent Care FSA Account