Update Support Specialist

5 days ago

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Dealer Spike LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛍️ eCommerce

☁️ SaaS

💰 Venture Round on 2011-01

Description

• Manage incoming website update requests from both internal and external parties • Ensure requests are completed within standard timelines • Perform minor site changes via a content management system • Facilitate workflow for more complex tasks which require graphical updates and/or advanced development work • Effectively troubleshoot requests that are unclear or do not include enough details • Communicate directly with customer by phone and/or email when necessary • Communicate challenges or delays with appropriate parties • Handle all communication in a professional and friendly manner

Requirements

• Minimum of a high school diploma, or an Associate degree, or equivalent customer service work experience. • Experience with HTML, CSS, and JavaScript • Minimum of 2 years software service experience in a fast-paced business environment • Minimum of 1 years supporting customer applications via phone in technical help desk environment • Experience with Salesforce is a plus • Skilled in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, etc.) • Demonstrated ability to work inter-departmentally to accomplish objectives • Ability to understand customer and OEM problems and know when to ask clarifying questions • Ability to identify analyze and solve complex problems related to LeadVenture applications • Ability to describe technical information in a way that a nontechnical person can understand • Ability to work with development teams to set priorities and communicate technical information • English language communication skills, both verbal and written for preparing instructions and responding to emails.