Manager - Customer Success
December 30, 2024
Description
• Who we are... • DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently. • We are passionate and hard-working, dedicated to 4,500+ practices using our technology. • We enjoy the autonomy and innovation of a startup environment with a fun, fast-paced culture.
Requirements
• Minimum of 3 years experience in a revenue-driven customer success or account management role • Minimum 2 years experience in people management for a team with revenue targets, preferably in a start-up or SaaS company • Excellent communication skills both with customers and within an organization • Strong track record of identifying customer needs and successfully implementing long-term software solutions • Strong track record of defining and executing against key performance indicators • Ability to build trust and rapport with a customer success managers • Ability to challenge team members and be challenged to achieve team goals • Proactive interest to increase customer satisfaction and deepen customer relationships • Comfortable and willing to be a hands-on contributor, on-site with customers (future) • Experience with Mid-Market and Enterprise CS operations preferred • Managing a remote team preferred • Previous experience in a fast growing startup environment • Resilient and hardworking (GRIT) • A positive, polite, confident, sincere and friendly disposition • The ability to solve problems & to think dynamically • Adaptability – we’re growing and evolving, and the rocket ship is about to take off • Ability to think differently • Team Player
Benefits
• Medical, Dental, Vision, 401(k) Match • Unlimited PTO • Commuter Benefits • Mental Health Benefits • Wellness Benefits • HealthAdvocate Services • Teladoc Services • CitiBike Membership
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