Client Success Manager - English Speaker

November 27

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Learnlight

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learning • e-learning • language learning • software platforms • online training

201 - 500

💰 Private Equity Round on 2023-03

Description

• Be Part of Our Mission Learnlight is an EdTech company that’s passionate about putting trainers at the heart of the learning experience because that’s what delivers life-changing impact. • In this exciting new career opportunity, you’ll be reporting to the Team Leader in Client Success Management, LATAM on full-time hours and working from home remotely. • As a Client Success Manager, you’ll have a direct impact on building trustful relationships and providing ongoing support to our clients, as well as implementing new programs. • Develop a strong relationship with clients, serving as the primary point of contact throughout the program. Lead the implementation of programs, including client onboarding, product training, and webinars. • Ensure all key client data is tracked in systems and manage learner performance through key metrics in Dynamics. • Serve as the primary contact for client escalations, handling complaints with appropriate solutions within SLA timelines. • Update client information in systems and create platform contracts with agreed conditions, ensuring necessary data is transferred for program launch. • Deliver agreed reports and track KPIs such as attendance, completion, and satisfaction. • Ensure timely program renewals, monitor customer satisfaction at program closure, and support Sales in contract renewals. • Identify opportunities for upselling or new product development.

Requirements

• Advanced proficiency in both Spanish and English languages • Exceptional ability to communicate (internally and externally) and foster positive business relations • Be client-centric and have the ability to adapt to different client profiles, including managing difficult conversations • Demonstrate agility and autonomy with technology (Dynamics, Learnlight platform etc.) • Working proficiency in Microsoft Office 365 (Excel)

Benefits

• We offer direct hiring with the company under a formal payroll system, including superior benefits such as 15 days of vacation and 22 days of holiday bonus. • Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge. • Learning & Development: Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback. • Community Events: Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs. • Company News: With regular updates on our internal networking platform, you’ll always be connected with the latest developments. • Cultural Collaboration: Our Intercultural Assessment provides valuable insights to help you build collaboration across diverse cultures. • Recommend a Friend: Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply). • Regardless of gender, religion, ethnicity, sexual orientation, age or disability, we are proud to welcome, and support, new talent from all communities. Click to learn more about our Diversity, Equity, Inclusion Workplace Certification and commitments.