Customer Success Representative

December 3

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Enroute

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QA & Testing • Software Development • Application Maintenance and Support • 3D Printing • Data Management

51 - 200 employees

☁️ SaaS

🏢 Enterprise

📡 Telecommunications

Description

• We love technology, and we enjoy what we do. • We are always looking for innovation. • We have social awareness and try to improve it daily. • We make things happen. You can trust us. • Our Enrouters are always up for a challenge. • We ask questions, and we love to learn. • We pride ourselves on having great benefits and compensations. • We have a fantastic work environment, flexible schedules, and policies that positively impact work-life balance. • We care about who you are in the office and as an individual. • We want every Enrouter to become part of a great community of highly driven, responsible, respectful, and happy people. • We want you to enjoy working with us. • We are looking for a proactive and customer-focused Customer Success Representative to join our team and work closely with a new client. • This role will serve as the first point of contact for customers, ensuring they receive exceptional service and support. • The ideal candidate will possess strong communication and problem-solving skills and be eager to learn and understand the product and system in depth.

Requirements

• Exceptional verbal and written communication skills. • Strong problem-solving abilities with a customer-first mindset. • Ability and willingness to quickly learn and adapt to new systems and processes. • Highly organized and able to manage multiple customer interactions efficiently. • Experience with issue triage or customer support prioritization is a plus. • Previous experience in customer service or a related field is preferred. • Basic technical knowledge is a plus but not required. • Be the main customer contact for inquiries and issue resolution. • Troubleshoot and resolve customer concerns promptly. • Prioritize and triage issues, routing them as needed. • Collaborate with teams to address complex cases. • Maintain accurate records and provide feedback for improvement.

Benefits

• Monetary compensation • Year-end Bonus • IMSS, AFORE, INFONAVIT • Major Medical Expenses Insurance • Minor Medical Expenses Insurance • Life Insurance • Funeral Expenses Insurance • Preferential rates for car insurance • TDU Membership • Holidays and Vacations • Sick days • Bereavement days • Civil Marriage days • Maternity & Paternity leave • English and Spanish classes • Performance Management Framework • Certifications • TALISIS Agreement: Discounts at ADVENIO, Harmon Hall, U-ERRE, UNID • Taquitos Rewards • Amazon Gift Card on your Birthday • Work-from-home Bonus • Laptop Policy