Customer Service Specialist

4 days ago

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Deciphex

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Digital Pathology • Digital Pathology Workflow • Artificial Intelligence • Cloud

51 - 200 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

🧬 Biotechnology

Description

• The Customer Service Specialist will be responsible for ensuring a high level of customer satisfaction by providing excellent customer service, building strong relationships with key stakeholders, and continuously improving customer service processes. • Act as the primary point of contact for customer inquiries and complaints, working to resolve customer issues promptly and efficiently. • Build and maintain strong relationships with key stakeholders in UK sites, including clinical and IT personnel, ensuring that customer needs are met and exceeded. • Collaborate with cross-functional teams, such as sales, product, and technical support, to ensure a seamless customer experience. • Monitor customer feedback and develop strategies to improve customer satisfaction and loyalty. • Develop and implement customer service policies and procedures to ensure consistency and quality of service. • Analyze customer data and feedback to identify trends and potential improvements. • Participate in regular training of sites and provision of demonstrations of the software, partaking in site development activities to stay up-to-date on product releases and to consistently offer a high level of customer service. • Manage customer service team, providing guidance and support as needed. • Contribute to the development of marketing and promotional strategies for the UK as needed. • Training required for the role, may include ISMS, GLP, DocuSign and GDPR awareness.

Requirements

• Degree in a scientific field • Knowledge in the digital pathology field, with 1-2 years’ experience • Strong experience in data management and analysis • Proven experience in a customer service role • Ability to work tactically and respond dynamically to any troubleshooting requirements. • Experienced user of Excel with proficiency in the use of MS Office tools • Proficient numerical ability to record, interpret and analyze data • Excellent understanding of clerical principles, such as proper organization of important documents • Superb decision-making and critical thinking skills • Experience with GLP regulations or software will be ‘a distinct advantage’

Benefits

• Competitive salary with performance based annual increments. • Healthcare benefits • Competitive annual leave • A true sense of meaning in your work by contributing to better patient outcomes. • The opportunity to work alongside a world-class high performing team in a hyper-growth startup environment. • A chance to work on exciting,challenging and unique projects. • Regular performance feedback and significant career growth opportunities. • A highly collaborative and supportive multi cultural team.