Customer Support Representative

4 days ago

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Fullbay

WebsiteLinkedInAll Job Openings

Shop management software • Electronic authorization • Customer portals

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🚗 Transport

💰 Venture Round on 2019-05

Description

• Serve as the primary point of contact for all customers. • Respond to a variety of technical and non-technical inquiries as quickly and accurately as possible. • Stay in communication with each customer until you've resolved his or her issue. • Monitor and track support cases within Fullbay’s help desk and customer relationship management (CRM) systems. • Complete data entry tasks such as uploading inventory, logos, and general support requests. • Escalate issues to the next level of Support Management when appropriate. • Adhere to all confidentiality and compliance regulations.

Requirements

• GED or High School Diploma • At least one year of administrative and/or data entry experience • Experience working with multiple software applications in a customer service environment (preferred) • Basic knowledge of Excel (preferred) • General understanding of Vehicle Maintenance field (preferred) • Salesforce or other CRM software experience (preferred) • Desk or other help desk ticketing system experience (preferred)