Nutrislice
foodservice • foodservice technology • food technology • digital dining solutions • digital signage
Customer Support Specialist
4 days ago
🇺🇸 United States – Remote
💵 $40k - $50k / year
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
Nutrislice
foodservice • foodservice technology • food technology • digital dining solutions • digital signage
Description
• Provides front-line service for all customer inquiries • Supports users throughout their day-to-day operations • Communicates effectively with customers regarding issues • Troubleshoots and resolves issues in a timely manner • Manages tickets through Zendesk across various channels • Develops and maintains product expertise • Collaborates with technical teams • Creates and updates knowledge base articles
Requirements
• Minimum 1 year of experience providing software support • Zendesk experience strongly preferred • Ability to learn Nutrislice software products • Strong written and verbal communication skills • Self-motivated with excellent problem-solving skills • Proven decision-making ability and escalation skills • Ability to manage workload and competing priorities • College coursework preferred
Benefits
• Health insurance • Dental insurance • Unlimited PTO • 401k with match • More
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