Software Engineering Manager - Sales Engineering

November 4

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Deepgram

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Speech Search • Transcription • Speech Recognition • Audio Understanding • Speech Analytics

51 - 200

💰 $47M Series B on 2022-11

Description

Deepgram is looking for an Engineering Manager to help drive our integration, automation, and support processes Lead a team of multi-disciplined applied engineers to provide engineering support for the full customer life-cycle (pre-sales, onboarding, and post-sales) Create and improve business processes to collect customer feedback, triage and escalate customer issues, and prioritize automation Work closely with the rest of the leadership and product management team on product strategy and roadmap refinement with customer-obsessed thinking Oversee technical design, task decomposition, and daily standups to ensure the team is executing on schedule Engage hands-on with technical solutions for quality control, reproducing issues, and data analysis, including reviewing and authoring code Lead the creation of features and product releases by being closely involved with the product development, design, and review Work with other team leads from across the organization on cross-functional projects, help identify the critical paths, and resolve dependencies Hold regular 1-on-1s with direct reports, help them navigate challenges, and coach them for their career development

Requirements

Proven experience managing and leading and growing a team with a consistent record of mentoring and coaching team members A strong technical background building world class solutions A charismatic and empathetic approach to customer service, communicating directly with customers and ensuring strong product engagement The ability to drive technical decisions in a scalable and thoughtful manner Passion about good engineering practices, emerging technologies, and improving processes A passion for navigating the team through the real-world constraints of a startup: how to build quickly, iterate frequently, and run experiments Strong practical experience with software architecture and implementation, plus the ability to engage with an Engineering team to help build and scale the existing infrastructure

Benefits

Offers Equity Offers Bonus 10% annual bonus