Content Specialist

8 hours ago

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dentsu Austria

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Description

• Review, monitor, moderate, and respond to comments posted to our clients’ social channels (Facebook, Instagram, etc.) on behalf of our clients using their unique brand voice. • Craft creative written content to encourage participation and increase engagement across our clients’ social channels. • Provide our clients’ audience with an excellent experience through the clients’ social channels. • Escalate issues, observations, opportunities, and insights through the relevant channels. • Understand our clients’ social media strategy, tone-of-voice, and brand guidelines, to communicate with their audience efficiently. • Ensure the online community's safety policies and brand guidelines are being followed by all members.

Requirements

• Exceptional written communication (spelling, grammar, syntax, etc.) in English. • Native fluency is required. • Additional languages are an asset. • Residency in the USA. • Open and flexible availability to work a combination of the eight-hour shifts noted above throughout the week and weekends. • Unfortunately, we are unable to accommodate any limitations in availability. • Professional experience moderating and engaging across all social media platforms. • Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines. • The ability to tailor your written tone and voice to match each customer. • Exceptional customer service skills. • Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries. • Reliable high-speed internet with no data restrictions. • An active Facebook account.