Manager, Content Operations

November 19

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World of Good Brands

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Description

• Job Title: Manager, Content Operations • Department: Brand • Reports to: Director, Content Operations • Location: Remote (U.S.) • As the Content Operations Manager, you'll play an integral role in ensuring seamless coordination and execution of processes and projects relating to content creation for all the World of Good brands. • You'll collaborate closely with cross-functional teams internally, as well as external freelancers in order to assist in the hiring, training, and ongoing quality management of full-time staff and contracted freelancers. • The ideal candidate will have a mix of operational, organizational and analytical skills. • Responsibilities: • Monitor adoption of workflows, procedures, and operations amongst all brands • Build out cross-team workflows using project management software like AirTable and ClickUp • Assist with cross-team operations consultations and research and vet 3rd party tools to solve production inefficiencies • Manage upkeep of brand style guides, training materials, and tool documentation for freelancer and full-time staff • Manage outreach and contract negotiations for freelancers, as needed • Assist the Director, Content Operations with the management of invoice processing and ROI reporting on content spends across brands and departments as needed • Foster a culture of creativity, innovation, and continuous improvement within the content team, empowering individuals to excel in their roles and achieve collective success. • Organize initiatives to increase staff motivation and engagement • Manage additional editorial and operational support tasks as required

Requirements

• 3-4 years of experience working in a digital first media brand • A minimum of 1-2 years of content operations experience • An organizational thinker with a strong attention to detail who has an eye for reducing redundancies and repetitive processes • A meticulous communicator who keeps multiple teams consistently informed and champions collaboration • Proven track record of operating independently with the ability to multi-task and pivot with shift in priorities as they arise • Not afraid to wear multiple hats – no job being too small or too large. • Skilled in using Excel and Google Sheets for data management, ideally with knowledge of formula-building functions including VLOOKUP, conditional formatting, and pivot tables • Experience working with Google Suite, Airtable, Wordpress, and/or ClickUp a plus

Benefits

• At World of Good Brands, we are proud to have an open vacation policy with several additional benefits, including: • Medical Plan: We offer three distinct options under our Aetna medical plan • Dental Coverage: You have a choice of two dental coverage options • 401k Savings + Company Pension Plan: We provide our employees with access to two retirement plans to ensure their financial security in the future. • Educational Reimbursement: You can receive up to $1,500 annually for educational expenses • Parental Leave: We offer 12 weeks of parental leave • Health Advocate: Our employee assistance program provides access to sessions with a Licensed Professional Counselor, offering support for various personal issues to navigate challenges effectively