Senior Director - CX Strategy

December 3, 2024

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dentsu Austria

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1900

🤝 B2B

📱 Media

🏢 Enterprise

Description

• Lead the building, development, and delivery of strategic omni-channel marketing plans • Act as a subject matter expert and be able to translate new technology - particularly in the areas of digital marketing and CRM - into new marketing ideas for the client • Show a strong understanding of differences in marketing to customers in different verticals and environments • Develop trusted, long-term relationships with key client contacts and executives • Ensure meaningful client value is delivered through a mix of best-practice solutions, skills, capabilities, and original thinking • Collaborate with team leadership (account management, operations, creative, analytics etc.), and partner agencies to turn ideas into executable plans • Identify key data points and measurements to show the impact of our approach and strategy on the client’s business

Requirements

• Bachelor’s Degree required • 8-12 years’ experience in data driven marketing – specifically CRM, email, online/offline media • 3-5+ years working in an agency or consulting firm • Proven experience in developing solutions to support the sale of new services to clients • Hands-on skills using data and research to drive decisions –proficiency in Excel and research tools a plus • Strong writing, presentation and client facing communication skills • Experience translating data analysis into actionable marketing recommendations and presentations – proficiency in PowerPoint is a must • Attention to detail and the ability to incorporate internal and external feedback on an iterative basis • Superior multi-tasking, networking, time management and inter-personal skills • Self-starter high intellectual curiosity, drive, determination, and persuasion skills • Comfort and experience working within a highly matrixed organization in roles with a wide degree of latitude • Average 20%-30% travel (contingent on comfort level of client)

Benefits

• Work remotely from home or from one of our many offices within the continental US • Flexible Vacation Policy • Generous Medical, Dental and Vision Coverage • 401k with company match • 22 US paid holidays • Career development and learning opportunities • Inclusive work culture and focus on DEI