Customer Support Representative
October 17
🇺🇸 United States – Remote
💵 $68k - $83k / year
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
🗽 H1B Visa Sponsor
Description
• Deliver personalized and proactive support to end-users and enterprise clients over various communication channels (email, live chat, video conferencing). • Capture and record accurate and detailed client information using CRM tools. • Troubleshoot and escalate technical support incidents to next level support and engineering teams. • Provide regular updates to customers on the status of their requests. • Helping verify and maintain internal support articles.
Requirements
• 1-2+ years of recent experience providing multi-channel customer support on a rapidly evolving software product. • Hands-on experience using multimedia editing software (Descript, Final Cut Pro, Logic Pro, Premiere, Audition, Pro Tools, or similar). • Familiarity with Zendesk or comparable CRM platforms. • Familiarity with Stripe or other payment processing systems. • Must have an appropriate remote work environment (including stable, high-speed broadband internet connection) with the ability to initiate and receive screen share meetings with team members and customers.
Benefits
• Generous healthcare package • Catered lunches • Flexible vacation time
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