Senior Manager - Business & Technology Resilience

March 22

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DICK'S Sporting Goods

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DICK'S Sporting Goods is the largest sporting goods retailer in the United States, offering a wide range of sporting equipment, apparel, and footwear. Committed to enriching communities through sports, DICK'S Sporting Goods also partners with major sports brands like UnderArmour, Patagonia, and Nike to provide high-quality products. The company is dedicated to inclusivity and sustainability, providing resources and support to help athletes and children participate in sports. Headquartered in Pittsburgh, DICK'S is at the forefront of innovative retail and fosters a people-first culture. The company also runs the DICK'S Sporting Goods Foundation, emphasizing the transformative power of sports.

Retail • Merchandising • Technology • Product Development • Athletics

10,000+ employees

Founded 1948

🛒 Retail

⚽ Sports

🛍️ eCommerce

📋 Description

• Oversee resilience improvement initiatives, including scope, roadmap, budget, staffing, and vendor contracts. • Deliver key risk indicator (KRI) analytics via reports and dashboards to identify trends and drive accountability. • Lead business continuity and disaster recovery (BC/DR) programs, including risk/threat assessments, business impact analysis, plan development, maintenance, testing, and continuous improvement. • Partner with infrastructure teams to transition from reactive disaster recovery to proactive resilience through automation, self-healing architectures, and auto-failover mechanisms. • Oversee resilience program exercises and disaster recovery testing, ensuring remediation of deficiencies and communicating risks to leadership. • Support incident response and crisis management efforts by facilitating business continuity and recovery processes. • Manage resilience technology systems and vendor relationships, contribute to budgets, and respond to internal audits and compliance inquiries. • Drive cross-functional project execution by defining scope, managing risks/issues, and ensuring stakeholder alignment. • Provide governance through reporting, monitoring, escalation, and controls. • Facilitate strategic planning and portfolio management, ensuring alignment between business and technology priorities. • Manage dependencies, resource alignment, and integrated planning across product, business, and technology teams. • Oversee portfolio-level reporting, ensuring financial tracking aligns with value delivery. • Develop and maintain project schedules, roadmaps, and milestone tracking. • Lead planning sessions, standups, retrospectives, and other delivery ceremonies. • Track and report progress, including velocity, burndown, and key milestones. • Manage epics, features, and backlog priorities across projects. • Drive change management, communications, and stakeholder engagement. • Remove impediments and shield teams from external interruptions. • Mentor and develop business resilience analysts, fostering continuous learning and professional growth. • Cultivate a culture of collaboration and accountability across stakeholders. • Actively engage in self-learning, staying current on industry best practices in resilience, Agile methodologies, program management, and change management.

🎯 Requirements

• 5-7 years of relevant work experience, with 1-3 years’ experience in a retail and eCommerce environment. • 1-3 years of highly effective scrum management experience leading product and technology teams, as well as experience with Agile-based tools. • Experience and knowledge of organizational change management principles, methodologies, and tools • Experience managing alignment across programs, projects, or product teams in an enterprise environment • Proficient in the planning and execution of programs and projects and risk mitigation strategies • Proficient in project management execution in a modern software environment via multiple methodologies (Agile, Scrum, Waterfall, etc.) • Experience translating ideas, approaches, and dependencies between technical and functional team members • Experience communicating program status, risks, issues, and needs to senior leaders, and managing up • Proficient in managing and growing team members in a professional setting • Strong communication and presentation skills • Proficient in effective troubleshooting and issue resolution techniques • Ability to clearly articulate messages to a variety of audiences • Good Knowledge of Retail E-Commerce Domain • Exposure to a CI/CD toolchain • Understanding of modern microservice-based architectures and methodologies • Experience with Agile Development and knowledge on Agile Deployment practices • Degree in Organizational Development, Organizational Behavior, or Industrial/Organizational Psychology; OCM or Change Management Professional Certification • DRII (Disaster Recovery Institute International) certification or BCI (Business Continuity Institute) certification (preferred not required) • Fusion Risk Management administer experience preferred • Agile / Scrum certification (preferred, not required) • PMP certification or knowledge (preferred, not required) • OCM or CCMP Certification or knowledge (preferred, not required)

🏖️ Benefits

• incentive, equity and benefits.