Senior Sales Engineer

October 20

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Difenda

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Cyber Risk & Compliance • Cyber Advisory • Cyber Intelligence • Cyber Operations • Managed Detection and Response

51 - 200

Description

• As a Senior Sales Engineer, you will be responsible for providing a superior customer and sales experience alongside the Difenda C3 delivery and Revenue teams. • You will maintain a strong understanding of Difenda services, ensuring that underpinning solutions and processes are clearly articulated to potential and current customers. • You will support the C3 operations team through internal training and participating in customer sessions. • Key sales support activities include the delivery of customer demonstrations, solution proposals, service agreements, and marketing content. • You will participate in developing Difenda’s service roadmap by capturing customer needs and maintaining key technical certifications. • You possess technical and IT security domain expertise and have strong business acumen, helping to ensure that customer solution needs are addressed, while minimizing the need for Difenda technical subject matter expertise support.

Requirements

• Minimum of 5 years of IT security operations or related work experience • College Diploma or University Degree in Computer Engineering or Computer Science preferred • Strong background in customer service and communications required • Experience in service delivery, including the development of proposals, RFx responses, master service and statement of works agreements • Strong understanding of IT Security processes, including Security Operations, Threat Intelligence, Information Protection, Configuration / Vulnerability Management, System Auditing / Logging, and Identity and Access Management • One or more security or technology specific certifications required , including but limited to Microsoft 365 Security Administration, Azure Security Engineer Associate, Certified Information Systems Security Professional (CISSP), etc. • Experience with the following IT Security Frameworks required : SOC 2 Type II, Payment Card Industry Data Security Standards (PCI DSS), and ISO 27001 / 27002 • Ability to work with internal teams, external customers and vendors in a professional manner • Familiarity with Agile methodologies such as Lean, Scrum and Kanban preferred • Strong sense of ownership and teamwork • Strong ability to communicate and document clearly and effectively • Ability to follow processes and guidelines • Ability to work with all levels of staff • Ability to take personal initiative and observe confidentiality • Ability to multi-task in a fast-paced environment