Customer Service Representative - English speaking

March 19

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Digital Customer Care Company

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Digital Customer Care Company is a service provider specializing in outsourcing customer service functions such as telephone, live chat, email, webcare, and platform-specific customer service for companies on Bol. com, Shopify, and Amazon. They offer services like customer service automation, chatbot implementation and consultancy, analytics and business intelligence, and multilingual customer support across multiple channels such as email, social media, live chat, and more. By focusing on improving customer experience, flexibility, cost reduction, and increasing revenue, they aim to transform business processes and give companies a competitive advantage. Their offerings include 24/7 service availability, omnichannel customer support, live chat training, and custom consultation for implementing and scaling customer interaction solutions. Digital Customer Care Company guarantees fast response times and aims to help businesses convert website visitors into customers effectively.

live chat • live chat uitbesteden • chat outsourcing • live chat contact center • managed live chat

11 - 50 employees

Founded 2014

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

• Remote job starting right away • Responsible for answering various customer questions about products and services • Conduct up to 3 chat conversations at the same time • Answer incoming phone calls, emails, and WhatsApp messages • Work online during the day, evenings, and weekends as required • Work under the direction of a team leader to deliver results in lead generation and customer service • Deliver excellent customer service through different means of communication

🎯 Requirements

• Excellent spelling and grammar of the English language at least C1 level (we will test this) • Strong interpersonal skills and a passion for consistently providing great customer experience • A customer-centric approach: you turn towards customers with empathy and are understanding of their problems • Great listening skills: you can turn customers' feedback into product improvement suggestions • Adaptability: You are open to learning new things and are comfortable being in an environment where a lot of experimenting takes place • Eagerness to develop you're receptive to constructive feedback and you are keen to advance your skills • More than 300 keystrokes per minute, touch typing with a precision of at least 95% • Can multi-task very well, you’ll regularly conduct multiple chats simultaneously • Proven track record of excellent attendance and punctuality • Able to thrive in high-pressure situations • Able to work towards a monthly goal • Strong demonstrable experience with the Internet and multiple software applications ‘in the cloud’ • Confidentiality when handling sensitive information (you will have to sign a nondisclosure agreement) • You’re an expert in working independently and continue to motivate yourself (important, because you will work from home) • Access to a home workspace with a fast internet connection • Very flexible regarding working hours • You’re available for at least a year

🏖️ Benefits

• Contribution to your electricity, internet, and telephone expenses • Your own computer with two large screens (delivered to your home) • Great team and company events • Extensive training and further support on the job from experienced Agents and Team Leaders • Opportunities to work on your own development and growth • Bonus scheme for the quality of your work (after two months of service) • Annual bonus based on company performance