Customer Service Representative - English Speaking

September 26

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Digital Customer Care Company

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live chat • live chat uitbesteden • chat outsourcing • live chat contact center • managed live chat

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Description

• Remote job. • Start right away. • Looking for a varied remote agent role within an innovative global business? • Able to speak English? • Digital Customer Care Company in Amsterdam is looking for English-speaking Customer Service Agents. • Agents are the front line of our core product, ensuring customer satisfaction. • Responsible for answering various customer questions about products and services. • Cultivate an interest in visitors so they leave contact details. • Conduct up to 3 chat conversations at the same time, answer incoming phone calls, emails, and WhatsApp messages. • Must be able to work during office hours for the first weeks due to training and induction.

Requirements

• Excellent spelling and grammar of the English language at least C1 level (we will test this) • Strong interpersonal skills and a passion for consistently providing great customer experience • A customer-centric approach: you turn towards customers with empathy and are understanding of their problems • Great listening skills: you can turn customers' feedback into product improvement suggestions • Adaptability: you are open to learning new things and are comfortable with being in an environment where a lot of experimenting takes place • Eagerness to develop you're receptive to constructive feedback and you are keen to advance your skills • More than 300 keystrokes per minute, touch typing with a precision of at least 95% • Can multi-task very well, you’ll regularly conduct multiple chats simultaneously • Proven track record of excellent attendance and punctuality • Able to thrive in high-pressure situations • Able to work towards a monthly goal • Strong demonstrable experience with the Internet and multiple software applications ‘in the cloud’ • Confidentiality when handling sensitive information (you will have to sign a nondisclosure agreement) • You’re an expert in working independently and continue to motivate yourself • Access to a home workspace with a fast internet connection • Very flexible regarding working hours • You’re available for at least a year • College level thinking

Benefits

• Work from anywhere in the world • Contribution to your electricity, internet, and telephone expenses • Your own computer with two large screens (delivered to your home) • Great team and company events • Extensive training and further support on the job from experienced Agents and Team Leaders • Opportunities to work on your own development and growth • Good earnings of 10,000 ZAR gross per month worked • Bonus scheme for the quality of your work (after two months of service) • Annual bonus based on company performance • An international work environment with a whole lot of fun thrown in!