Customer Support Representative - English & German

February 9

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Veriforce

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Veriforce is a comprehensive supply chain risk management platform that enhances safety and compliance throughout the entire supplier engagement lifecycle. It provides solutions for contractor management, worksite safety, training, and regulatory compliance, allowing businesses to streamline operations and make informed hiring decisions. With a global network of contractors and safety trainers, Veriforce aims to improve visibility and control over safety protocols, ensuring that the right workers are performing the right tasks effectively and safely.

Supply Chain Risk Management • Operator Qualification (OQ) • Learning Management • Worksite Management • Contractor Prequalification

501 - 1000 employees

Founded 1993

📋 Compliance

📋 Description

• Veriforce is the fastest-growing SaaS-technology and services company in the global supply chain risk management market. • As a Customer Support Representative, you are responsible for handling incoming and outgoing customer communications such as onboarding of new contractors, retention of existing customers, and providing customer support. • Support will be provided via phone, email, live chat, and/or meetings. • This is a remote operation, however, travelling to an office for team or other meetings may be required. • Job Functions: • User support • Subscriber administration • Subscription renewal and sales • System error monitoring • General support • Summary of Duties: • Conducting contractor onboarding. • Provide user support on assigned contractors. • Manage contractor status. • Ensuring the renewal and retention of existing subscriptions.

🎯 Requirements

• Language Requirement: • English • German • Must be proficient in both languages, this includes read, write and speak. • Qualification: • Grade 12 (South Africa) or any similar qualification • End-user application certification • Experience: • Previous support center experience • Performance reporting • Technical Skills: • Excellent relevant international language proficiency • Customer Relationship Management • CW system user skills • End-user applications • Report writing skills • Sales skills • Call center skills (telephonic and chat) • Knowledge: • Health and Safety (basic understanding) • Contractor management (basic understanding) • ComplyWorks platform, products and services knowledge • Competencies: • Analytical skills • Communication skills • Influencing skills • Attributes: • Team player • Approachable • Responsive • Diligent • Detail oriented