DigitalGenius
DigitalGenius is a company that provides AI-powered customer service solutions tailored for the ecommerce industry. Their platform features a combination of conversational and visual AI, enabling seamless integration with existing business processes to address customer queries rapidly and effectively. Designed to enhance customer experiences, DigitalGenius's AI automates key customer service tasks such as processing refunds, offering replacements, and notifying quality control teams about product defects. By leveraging generative AI, DigitalGenius delivers personalized and empathetic customer interactions. The platform aims to increase conversion rates and customer loyalty while reducing operational pressures on internal teams.
Automation • Machine Learning • Natural Language Processing • Artificial Intelligence • Chat Bot
Customer Success Manager - North America
February 20
DigitalGenius
DigitalGenius is a company that provides AI-powered customer service solutions tailored for the ecommerce industry. Their platform features a combination of conversational and visual AI, enabling seamless integration with existing business processes to address customer queries rapidly and effectively. Designed to enhance customer experiences, DigitalGenius's AI automates key customer service tasks such as processing refunds, offering replacements, and notifying quality control teams about product defects. By leveraging generative AI, DigitalGenius delivers personalized and empathetic customer interactions. The platform aims to increase conversion rates and customer loyalty while reducing operational pressures on internal teams.
Automation • Machine Learning • Natural Language Processing • Artificial Intelligence • Chat Bot
📋 Description
• Company: DigitalGenius is a venture-backed artificial intelligence company delivering practical applications of deep learning to some of the largest and fastest growing Ecommerce brands in the world. • We’re looking for an experienced Customer Success Manager who is excited by the opportunity of scaling an AI startup and is someone who enjoys helping people, solving problems, and working on interesting projects. • Customer Success at DigitalGenius owns all post-sales customer engagement, managing the delivery process, defining/achieving KPIs, ensuring continuous improvement post-implementation, and securing renewals. • This role will be responsible for the management and success of new and existing clients in the US and Canada, working East Coast business hours.
🎯 Requirements
• 2+ years client management experience in SaaS – background in CRM, API, and/or Customer Service spaces a plus. • Bachelor’s Degree - MBA or technical degree a plus • Demonstrable proficiency building reporting via SFDC, Zendesk, Freshdesk, and/or Excel • Exceptional presentation and relationship skills with ability to communicate technical and commercial concepts effectively • Ability to multitask, prioritize, and manage time effectively and autonomously. • You love to solve problems, help people, and want to be an integral part of scaling a start-up
🏖️ Benefits
• Fully remote or hybrid with all-access WeWork membership • Competitive Salary & Equity Package • Generous Vacation Policy (25 Days) • Annual Company Week Off (in addition to Vacation Policy) • Birthday Off (in addition to Vacation Policy) • Monthly Fitness Stipend • Medical, Dental, Vision Health Insurance for US-based Employees • 401k for US-based Employees
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