Digital Media Solutions
Digital Media Solutions is a company that specializes in connecting high-intent consumers with advertisers across a variety of verticals including insurance (auto, home, health), education, consumer finance, and ecommerce. Established in 2012, DMS focuses on delivering superior service and innovative digital performance advertising solutions. The company's approach is centered around compliance, leveraging industry expertise, and prioritizing customer needs to ensure brand safety and effective advertising. DMS helps advertisers achieve a superior return on ad spend while assisting consumers in making informed purchasing decisions. Recently, DMS transitioned ownership of its core business assets and subsidiaries to existing lenders and Imon Media LTD as part of a court-supervised sale process.
Lead Generation • Digital Advertising • Performance Advertising • Affiliate Advertising • Subscriber Acquisition
Customer Support Specialist
February 7
Digital Media Solutions
Digital Media Solutions is a company that specializes in connecting high-intent consumers with advertisers across a variety of verticals including insurance (auto, home, health), education, consumer finance, and ecommerce. Established in 2012, DMS focuses on delivering superior service and innovative digital performance advertising solutions. The company's approach is centered around compliance, leveraging industry expertise, and prioritizing customer needs to ensure brand safety and effective advertising. DMS helps advertisers achieve a superior return on ad spend while assisting consumers in making informed purchasing decisions. Recently, DMS transitioned ownership of its core business assets and subsidiaries to existing lenders and Imon Media LTD as part of a court-supervised sale process.
Lead Generation • Digital Advertising • Performance Advertising • Affiliate Advertising • Subscriber Acquisition
📋 Description
• Reports to: Customer Success Manager • Position Overview: We are seeking highly motivated and solution-oriented team members dedicated to providing the highest level of support in each customer interaction. • Responsibilities: Investigate and resolve customer inquiries regarding DMS products and services • Interact with customers, Customer Success Manager, and the sales team to handle a variety of post-sales service functions • Provide ongoing support to customers on website navigation and technical issues • Log all calls and support requests
🎯 Requirements
• 2+ years of inbound customer support experience • Minimum of Associate's degree. • Experience in a SaaS environment is preferred • Excellent in-person, phone and written customer communication skills • Strong PC skills required, including use of standard MS Office applications; knowledge of Salesforce a plus • Ability to manage time effectively and work independently
🏖️ Benefits
• Medical, dental, vision insurance • Wellness and mental health benefits • Tax-advantaged health care accounts • Financial and income protection benefits (Life insurance, short term disability, 401(k) • Paid Time Off (PTO), holidays, and sick time off • Remote worker assistance for wellness and home office • Fully remote work
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