5 days ago
β’ Conducting personalized 1-2-1 sessions with team members to provide constructive feedback, nurture personal growth, and address areas for improvement. β’ Regularly evaluating team performance and proactively devising strategies to address any challenges that may arise. β’ Participating in the recruitment process by conducting interviews to assess candidates' skills and cultural fit within the team. β’ Providing training of new team members to ensure a smooth onboarding process. β’ Maintaining a positive team culture that fosters collaboration, innovation, and mutual respect. β’ Conducting annual performance reviews for team members and collaboratively setting individual goals to drive continuous improvement. β’ Effectively communicating new procedures or changes to ensure clarity and alignment within the team. β’ Serving as the point of escalation for complex or challenging cases, providing timely resolutions and support.
β’ Proven experience in effectively managing remote teams or agents, demonstrating strong leadership skills in a virtual environment. β’ Previous experience within the iGaming industry is highly desirable.
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