Customer Support Team Leader
5 days ago
Description
• Conducting personalized 1-2-1 sessions with team members to provide constructive feedback, nurture personal growth, and address areas for improvement. • Regularly evaluating team performance and proactively devising strategies to address any challenges that may arise. • Participating in the recruitment process by conducting interviews to assess candidates' skills and cultural fit within the team. • Providing training of new team members to ensure a smooth onboarding process. • Maintaining a positive team culture that fosters collaboration, innovation, and mutual respect. • Conducting annual performance reviews for team members and collaboratively setting individual goals to drive continuous improvement. • Effectively communicating new procedures or changes to ensure clarity and alignment within the team. • Serving as the point of escalation for complex or challenging cases, providing timely resolutions and support.
Requirements
• Proven experience in effectively managing remote teams or agents, demonstrating strong leadership skills in a virtual environment. • Previous experience within the iGaming industry is highly desirable.
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