GRC Client Relationship Manager

2 days ago

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Dionach

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Application and Infrastructure Penetration Testing • IT Security Audits • ISO 27001 Audits and Consultancy • PCI DSS • Gambling Commission Security Audits

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Description

• Dionach are a dynamic information security partner with ambitious growth targets to generate new business in Governance, Risk and Compliance. • We require a client relationship manager to take ownership of all new business won via this channel. • Ensure our services are delivered to meet and exceed our clients’ expectations. • Develop long-term strategic relationships with these clients. • The role requires candidates to be comfortable working at pace, in an agile fashion to hit stretching deadlines to meet our customer’s needs.

Requirements

• On-boarding new clients, ensuring an industry leading client experience. • Leading and attending implementation meetings/workshops (e.g. contract initiation meetings, scoping calls, contract performance reviews). • Ensuring Dionach is delivering services to meet/exceed agreed contractual SLA’s and KPI’s. • Being the client’s primary point of contact and the figurehead for strategic relationships. • Developing successful strategic client relationships from the point of contract award onwards. • Understanding and addressing customer needs. • Obtaining and acting upon CSAT feedback and lessons learned. • Using CRM tools to capture and analyse client data to effectively plan and develop strategic client relationships. • Project managing the implementation of contracted work • Effectively communicating project expectations to stakeholders in a timely and clear manner. • Develop detailed project plans, schedules, project estimates, resource plans, and status reports. • Manage project risks, issues, and changes, and take corrective actions as necessary to ensure project success. • Providing regular management updates and performance reports for all Strategic relationships. • Engaging with the Scoping Team to fully understand the scope or works, pre-requisites and key dependencies required for each job. • Coordinating and collaborating with the Project Delivery team to ensure work is planned and implemented on time, within budget and to specification in line with contractual obligations. • Strong track record in Strategic Relationship management and/or Project Management experience ideally in the cyber security domain • Excellent stakeholder management and relationship building skills • Self-starter able to take full ownership of contracts from the point of award • Comfortable working at pace in an agile fashion to meet constantly changing client needs • Excellent organisational, communication, and interpersonal skills. • Strong leadership, problem-solving, and decision-making abilities. • Ability to work well under pressure and meet tight deadlines. • Strong knowledge of and/or an appetite to learn cybersecurity concepts, tools, and technologies. • Proficiency in Microsoft Office. • Good understanding of Project Management concepts and methodologies

Benefits

• A hybrid working environment that supports working remotely, with the opportunity to use the offices based on your preference in Oxford or Glasgow, and of course attend team events! • Private health insurance • Eye care plan • Employee benefits and discounts platform • Cycle to Work scheme • EAP scheme and well-being platform, including confidential telephone and face to face support and counselling • Income Protection if unable to work due to illness or injury