Bilingual Recovery Call Center Agent

November 4

Apply Now

Receive Emails with Similar Jobs

Direct Interactions

WebsiteLinkedInAll Job Openings

call center • contact center • customer service • customer support • people with disabilities

1001 - 5000

Description

• Answer incoming calls in a bilingual queue via computer software to assist those in immediate need • Research information in databases to resolve customer issues • Handle multiple responsibilities simultaneously • Demonstrate listening skills, empathy, and compassion to callers in need

Requirements

• MUST BE BILINGUAL SPEAKING FLUENT ENGLISH AND SPANISH (fluency testing will be administered) • Reside and legally able to work in the United States • Ideally able to respond within 1-2 hours of notification • Passion for providing outstanding service • Excellent verbal communication skills, including grammar and voice quality • Ability to remain poised under pressure during back-to-back calls • Proficient in using multiple computer applications quickly and efficiently • Show empathy and resolve issues in a timely manner • Strong documentation, data entry, organization, and problem-solving skills • Ability to handle detailed work with accuracy and speed • Self-starter who maintains composure in various interactions • Excellent problem-solving skills • Meet daily production standards and established goals • High school diploma or equivalent (GED)