Kronos Help Desk Support Technician

March 12

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DMI (Digital Management, LLC)

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DMI (Digital Management, LLC) is a leading provider of digital services and technology solutions, specializing in end-to-end managed services. They focus on areas such as artificial intelligence, cloud infrastructure, cybersecurity, application modernization, and mobility solutions. DMI caters to both public sector and commercial clients, helping organizations enhance efficiency, drive innovation, and optimize costs through tailored IT solutions.

Enterprise Mobility Solutions • Cybersecurity Solutions • Strategic Consulting • Managed Mobility Services • Application Development

1001 - 5000 employees

Founded 2002

🤖 Artificial Intelligence

📋 Description

• Provide technical support to end users by researching and answering questions, troubleshooting problems, and guiding users through corrective steps. • Diagnose, troubleshoot, document, and resolve issues while providing exceptional customer service. • Work as an integral member of the UKG / Kronos Help Desk Support Tier 2 Team. • Develop and maintain proficient level of knowledge in UKG / Kronos Workforce Central Timekeeper, UKG Pro Workforce Management, Time and Attendance, and TeleStaff products. • Manage UKG / Kronos service desk calls, response times, conduct analysis, document issues, and contribute to management meetings.

🎯 Requirements

• A minimum of a bachelor's degree or relevant experience • 3 – 5 years of Help Desk Support experience • Exceptional organizational, time-management, and planning skills with a strong attention to detail necessary. • Strong UKG Pro Workforce Management and Kronos Workforce Central Suite product knowledge and configuration expertise with focus on Pay Policy, Accrual Policy, Access Profiles, Advanced Scheduling, and Device Manager. • Excellent written, oral communication, and interpersonal skills. • UKG / Kronos TeleStaff product support knowledge. • Ability to work independently with limited supervision. • Previous Help Desk Support Tier 2 experience is essential. • Ability to work First or Second shift as needed.

🏖️ Benefits

• Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience. • Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development. • Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee. • Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses. • Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.