Customer Service Agent - French Speaking

September 11

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Doccla

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Supporting healthcare organisations deliver virtual ward services proven to reduce costs while improving outcomes.

Healthcare • Healthcare Technology • medical technology • medical information • remote patient monitoring

51 - 200

💰 Series A on 2022-09

Description

• Support our patients and Clinicians for both our French and UK market. • Provide support and help resolve queries, whilst educating patients and clinicians on how to use Doccla services and medical devices. • Clearly communicate with both clinicians and patients via phone calls and emails. • Adhere to standard operating procedures and policies, particularly relating to patient safety and information governance. • Securely and sensitively handle confidential patient data within a highly regulated environment. • Be a support network for colleagues during challenges and mentor and coach new joiners to the team. • Share successes, challenges and ideas to ensure our patients remain the focal point of our business.

Requirements

• Previous healthcare experience preferable but not required. • Humble, positive and committed attitude. • Collaborative and reliable team player. • Fluent and proficient in both English and French. • Excellent verbal and written communication skills. • Full time availability, working 5 days per week inclusive of rotational evenings, weekends and bank holidays. • Access to reliable WiFi network able to support clear video calling. • Proficient in operating computer systems and related technology. • Previous experience using a Customer Service CRM system, such as Zendesk. • Capable of learning new systems and software. • An individual who enjoys the experience of working in a fast paced and constantly changing environment. • Training is provided remotely.

Benefits

• 25 days of annual leave plus up to 8 bank holidays per year. • Flexibility to buy or sell holidays back to the company. • Flexible Remote Work: Options to work remotely, giving you the freedom to balance work and life. • £200 remote working stipend to enhance your home office. • Monthly Remote Wellness Allowance: Access to well-being services like in-home massages and healthy food deliveries, even when working from home. • Employee stock options. • 4% pension on full basic pay. • 4x basic pay for Life insurance. • Private health insurance. • Monthly well-being allowance for services like in-home massages and healthy food deliveries. • 4 months full pay for the birthing person. • 4 weeks full pay for the non-birthing person. • Daily lunch provided at HQ. • £500 Learning & Development budget per employee. • Cycle to work scheme. • Pet-friendly office.