Implementation Manager - Remote

November 1

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sales • marketing • sales content management • sales enablement • sales engagement

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🔐 Security

Description

• Take ownership of the design, build, and deployment of IK12 solutions for your portfolio of customers. • Drive product success through the development of high-quality, scalable design and architecture while delivering positive business outcomes. • Engage with clients to understand their unique business cases and provide expert platform recommendations. • Develop a thorough understanding of InformedK12 products and stay up to date with the product roadmap. • Proactively manage customer engagements to pre-empt risks, create risk mitigation plans, and effectively manage issues to ensure successful outcomes. • Own and manage relationships at multiple levels within school districts, from Superintendents and their Cabinets to program directors and administrative assistants, including cross-functional touchpoints. • Design and execute strategic program roadmaps for customers that drive maximum value and are rooted in an understanding of the district's business goals. • Act as the voice of the customer by gathering and effectively communicating client feedback and feature requests. • Ability and willingness to travel 25% - 30% of the time.

Requirements

• A minimum of 4 years experience in project/program management at a software/SaaS company. • Robust critical and strategic thinking skills, with a proven ability to manage, analyze, and resolve complex client situations effectively. • Proven track record in building and nurturing strong internal and external relationships, including with senior-level executives across organizations. • Demonstrated ability to anticipate client needs, actively seeking opportunities to deliver added value and exceeding expectations. • Capability to thrive in fluid start-up environments, demonstrating comfort and effectiveness even in situations where processes and structures may not yet be well-defined. • A creative, entrepreneurial spirit, able to think outside the box to identify unique solutions and opportunities. • Thrive in bringing order and structure to your work in complex, political school district environments with numerous moving priorities, stakeholders, and dependencies to keep track of.