Implementation Manager - Tier II Payroll Support

November 1

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Davis Bacon • Certified Payroll • Prevailing Wage • Compliance • Government Contract Regulation Compliance

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Description

• Oversee the entire client implementation process, from post-sale to completion. • Collaborate with different departments to address any issues that may arise during implementation. • Set and manage client expectations using the implementation timeline. • Work closely with sales and operations teams to ensure smooth implementation, as promised. • Provide technical training and support for HRIS and initial payroll processing. • Organize and complete all required implementation documentation. • Communicate new client information to the implementation team, ensuring all departments are equipped for accurate and timely service. • Ensure weekly deliverables are met according to the established timeline. • Handle and resolve client issues and requests, following up until resolved. • Ensure complete client satisfaction throughout the process. • Provide Tier II support, addressing and resolving more complex issues for both internal teams and clients.

Requirements

• 3+ years’ experience in account management and/or client implementation. • 3+ years' payroll processing experience in Certified payroll (Davis-Bacon and/or State Prevailing payroll) • Strong attention to detail and follow-through on client requests. • Excellent written and verbal communication skills. • Ability to work independently, solve problems, and take initiative. • Thrive in a fast-paced environment, meeting deadlines despite frequent interruptions. • Strong work ethic, eagerness to learn, and ability to analyze large data sets. • Detail-oriented with a focus on process improvement. • Proficiency with MS Office Suite (Excel, Word, PowerPoint). • Preferred Skills: SQL knowledge, Experience auditing payrolls for compliance, Familiarity with HR and payroll regulations, Knowledge of group health plans, ACA regulations, and enrollment processes.

Benefits

• Competitive pay • Plenty of PTO • Health care • 401K matching • Fun employee outings