DraftKings Inc.
Fantasy Sports • Web Based Software Engineering • Gaming • sports betting • analytics
ServiceNow Operations Specialist
December 4
DraftKings Inc.
Fantasy Sports • Web Based Software Engineering • Gaming • sports betting • analytics
Description
• Responsible for configuring ServiceNow to optimize Customer Support Management operations. • Troubleshoot and resolve defects and routing errors. • Manage and implement new enhancement requests from business partners. • Ensure all activities follow a rigorous project management structure. • Conduct ongoing analysis, assessment and review of business performance. • Oversee the quality assurance of routing logic and provide mentorship to junior team members.
Requirements
• Bachelor’s degree in a related field or equivalent education and work experience. • 3-5 years experience working as a ServiceNow administrator or similar software. • ServiceNow Certification (CSA & CIS-CSM and/or CAD) strongly preferred. • Self-motivated with strong organizational and communication skills, able to prioritize and multitask. • Strong problem-solving skills and the ability to troubleshoot issues. • Experienced in conducting standard reporting, analysis and operational support. • Flexible working hours.
Benefits
• Bonus • Equity • Benefits as applicable
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