Director, Customer Success - Enterprise

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Drata

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compliance • cybersecurity • automation • SOC 2 • ISO 27001

201 - 500

💰 $100M Series B on 2021-11

Description

•We are seeking an experienced and strategic Director of Enterprise Customer Success to lead our Enterprise Customer Success team at Drata. •The ideal candidate will possess a deep understanding of customer relationship management, a proven track record of managing and growing large enterprise accounts, and the ability to develop and execute strategies that drive customer satisfaction, retention, and expansion. •You will work closely with cross-functional teams to ensure our enterprise clients achieve their desired outcomes and maximize their investment in our solutions. •Lead and manage a team of Enterprise CSMs, providing guidance, mentorship, and performance feedback. •Develop and maintain strong relationships with key stakeholders at enterprise-level customers. •Drive proactive engagement initiatives to enhance customer satisfaction, product adoption and reduce churn. •Be a ‘change agent’: Develop, implement and continue to refine a comprehensive Customer Success strategy that aligns with company goals and enhances the customer journey.

Requirements

•Bachelor's degree in Business, Marketing, or advanced degrees and relevant certifications are a plus. •10+ years of experience in customer success, account management, or a related role within the SaaS industry. •7+ years of experience in a leadership or management capacity.

Benefits

•Healthcare: 90-100% paid premiums for medical, dental, and vision plans for employee and dependents + on demand health care concierge •HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care, with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan) •100% paid short and long term disability plus life + AD&D benefits •Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities •Flexible Time Off: Flexible vacation policy for strong, fully charged batteries •16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child •Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office •401K: Reach your financial goals while reducing your taxes