Director - Portfolio Customer Success

4 days ago

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LastPass

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Password Management • Identity Management • Single Sign-On • SaaS • Cloud

501 - 1000

Description

• About LastPass: LastPass is a leader in password and identity management. • Are you a highly motivated and outcome-driven leader with a knack for digital and human-led customer success engagement? LastPass is seeking a Director, Portfolio Customer Success to guide a global team of Customer Success Managers and ensure our strategic customers receive maximum value from our solutions. • Collaborate with leaders in Sales, Global Customer Success, Customer Support, Marketing, and Product to develop global strategies that enhance the customer experience and drive growth.

Requirements

• Experience in Customer Success, with a proven track record of managing and developing Customer Success teams in a fast-paced SaaS environment. • Strong skills in analyzing data, building action plans, and leading teams to achieve key objectives. • Proficiency in using data to drive outcomes and inform strategy. • Familiarity with customer success tools such as Gainsight, Salesforce, and Business Intelligence tools. • A deep commitment to understanding and addressing customer needs, driving satisfaction, loyalty, and growth.

Benefits

• Market-leading password manager • High-growth, collaborative environment with inclusive teams • Remote first culture • Competitive compensation • Flexible Paid time off policies including but not limited to: Monthly self-care days (12 extra paid days off annually), volunteering days • Generous Parental leave • Comprehensive health coverage, dependents included • Home office setup support • LastPass families free account up to 5 members • Continuous learning and development opportunities