4 days ago
πΊπΈ United States β Remote
π΅ $160.5k - $190k / year
β° Full Time
π΄ Lead
π Customer Success
β’ About LastPass: LastPass is a leader in password and identity management. β’ Are you a highly motivated and outcome-driven leader with a knack for digital and human-led customer success engagement? LastPass is seeking a Director, Portfolio Customer Success to guide a global team of Customer Success Managers and ensure our strategic customers receive maximum value from our solutions. β’ Collaborate with leaders in Sales, Global Customer Success, Customer Support, Marketing, and Product to develop global strategies that enhance the customer experience and drive growth.
β’ Experience in Customer Success, with a proven track record of managing and developing Customer Success teams in a fast-paced SaaS environment. β’ Strong skills in analyzing data, building action plans, and leading teams to achieve key objectives. β’ Proficiency in using data to drive outcomes and inform strategy. β’ Familiarity with customer success tools such as Gainsight, Salesforce, and Business Intelligence tools. β’ A deep commitment to understanding and addressing customer needs, driving satisfaction, loyalty, and growth.
β’ Market-leading password manager β’ High-growth, collaborative environment with inclusive teams β’ Remote first culture β’ Competitive compensation β’ Flexible Paid time off policies including but not limited to: Monthly self-care days (12 extra paid days off annually), volunteering days β’ Generous Parental leave β’ Comprehensive health coverage, dependents included β’ Home office setup support β’ LastPass families free account up to 5 members β’ Continuous learning and development opportunities
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