Director - Customer Success
November 6
Description
• Seeking a senior leader for Customer Success focused on health plans and national accounts. • Lead strategy for Customer Success Plan renewals and growth identification. • Build trusting relationships at C-Suite and contact levels. • Focus on customer satisfaction and total cost of care outcomes. • Develop executive relationships and resolve customer-blocking issues. • Monitor key performance indicators, including Customer Health using Customer Success Score and retention.
Requirements
• BS in Business or Healthcare Administration, MBA preferred • Possess a minimum of 8+ years in leadership roles with direct experience in customer success, value-based care and health plans. • Experience with benefits consultants and health benefits ecosystems. • Experience with Large/Complex Enterprise Customers • Exhibit strong critical thinking and ability to use data and insights to identify trends and risks. • Demonstrate excellent communication skills at all levels of the client organization • Strong leadership, strategic thinking, and problem-solving skills • Ability to thrive in a collaborative, high-growth environment. • Passion for changing healthcare.
Apply NowSimilar Jobs
November 6
Gainsight
1001 - 5000
Lead Customer Success teams at Gainsight to maximize enterprise client value.
November 6
Power TakeOff
51 - 200
Director of Client Success at Power TakeOff for utility energy efficiency solutions.
🇺🇸 United States – Remote
💵 $120k - $150k / year
💰 $65k Seed Round on 2014-10
⏰ Full Time
🔴 Lead
🏆 Customer Success
November 5
PERSUIT
51 - 200
Manage strategic client relationships at PERSUIT, enhancing success and value.
November 5
Findigs, Inc.
11 - 50
Lead Customer Success team at Findigs, enhancing client relationships and satisfaction.
🇺🇸 United States – Remote
💵 $175k - $215k / year
💰 $12.7M Venture Round on 2021-08
⏰ Full Time
🔴 Lead
🏆 Customer Success
November 4
Abridge
11 - 50
Ensure client success and satisfaction for Abridge's AI healthcare solutions.
🇺🇸 United States – Remote
💵 $150k - $160k / year
⏰ Full Time
🔴 Lead
🏆 Customer Success
🗽 H1B Visa Sponsor