Principal Customer Success Manager

October 22

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Clari

WebsiteLinkedInAll Job Openings

Sales • Analytics • CRM • Data Science • Enterprise Software

501 - 1000

💰 $225M Series F on 2022-01

Description

• Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. • About the Team: The Customer Solutions team works directly with our customers across the entire customer journey, from the initial discovery process through implementation to renewal and expansion. • About the Role: Clari is seeking a passionate, results-oriented Principal Customer Success Manager (“CSM”) to join our enterprise team. • As a CSM, you’ll be building strategic partnerships with our enterprise customers. • Our mission is to transform our customer’s revenue operations to be connected, efficient, and predictable. • As a CSM, you will act as the trusted advisor to our customers on how to optimize their revenue processes with Clari.

Requirements

• 10+ years experience in B2B SaaS Customer Success roles • Experience with Revenue Operations and Salesforce preferred • Verifiable track record of customer retention and growth by driving adoption, engagement, and experience • Aptitude for learning software and staying current on industry best practices • Ability to explain complex data relationships and technical issues in non-technical terms • Comfortable learning in a dynamic, fast-paced environment • Consistent diplomacy and poise while working through customer issues and escalations • Unrivaled sense of ownership, dedication, and passion for helping customers realize maximum value

Benefits

• Remote-first with opportunities to work and celebrate in person • Medical, dental, vision, short & long-term disability, Life insurance, and EAP • Mental health support provided by Modern Health • Pre-IPO stock options • Well-being and professional development stipends • Retirement 401(k) plan • 100% paid parental leave, plus fertility and family planning support provided by Maven • Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays • Focus on culture: Charitable giving match, plus in-person and virtual events