Customer Success Director

2 days ago

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Aras Corporation

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BOM Management • Document Management • Engineering Change • 3D/2D Visualization • PDM Multi-CAD Data Management

501 - 1000

Description

• Focus on the success and retention of subscribers • Directly manage a team of customer success managers • Ensure subscribers achieve business goals with their investment in Aras Innovator • Collaborate across Aras teams for subscriber success • Drive renewal goals for your region • Use industry and enterprise application knowledge to help subscribers adopt solutions • Coach teams on PLM best practices • Develop and execute subscriber engagement and retention strategy

Requirements

• Bachelor’s or Master’s degree in Engineering or comparable technical field • 5+ years of Manufacturing industry experience and knowledge of product development best practices • 5+ years of Product Lifecycle Management software experience • 5+ years experience building, leading, and managing a customer-facing team at a technology/SaaS company or consulting/services organization • Excellent executive-level interpersonal and written communication skills with the ability to influence customers and internal stakeholders and effectively navigate difficult situations and mediate to healthy outcomes • You have a strong sense of ownership with a bias for action and willingness to roll-up your sleeves to address problems • Able to travel up to 35%