Director of Customer Success - Government

October 18

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Innovaccer

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Quality Reporting • Interoperable Data Lake • Drilled Down Contract Performance • population health • Health Equity

1001 - 5000

💰 $150M Series E on 2021-12

Description

• Understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems and business objectives. • Manage the overall delivery of the project (charters, kickoffs, requirement gathering, delivery, QBRs) as well as the team including the engineering/product manager and delivery pod (DAs, FDEs, QA engineers, developers, and designers). • Manage the overall budget and adherence to schedule. • Identify relevant datasets through deep engagement with customer problems and workflows, and work with forward-deployed engineers to integrate the data into a stable and extensible pipeline as well as customer and product engineering teams to build bespoke workflows for new user groups. • Present the results of our work and proposals for future work to audiences across all layers of our customers organization.

Requirements

• Experience in technical account management, customer success, or client services/management consulting in the technology and healthcare sector (for a portfolio of 3-5 customers). • Analytical mindset and demonstrated capability to have worked on analytical or digital transformation projects. • Computer Science or Engineering (any discipline) background. • Experience in either Value-Based Care, Population Health, Health System Operations, Payer or Life Sciences markets. • Experience working with state and county government entities to deliver multi year projects (recommended but not essential). • Executive presence and the ability to engage with senior-level clients with excellent written, verbal communication skills. • Experience in business requirement gathering and expectation management during projects to ensure customer satisfaction. • Experience in leading delivery/engineering teams in a technology company is a strong plus. • Worked with offshore/India teams extensively. • Extraordinary ability to take on open-ended problems in unstructured environments, dive into details and deliver outcomes. • Ability to travel 30%-40%. Varies by location and team.

Benefits

• Generous PTO Benefits: Enjoy PTO benefit accrual of 22 days per year. • Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition. • Rewards & Recognition: Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance. • Insurance Benefits: We offer medical, dental, and vision benefits along with 100% company-sponsored short and long-term disability and basic life insurance.