Director of Customer Success and Account Management

October 8

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Goodtime

WebsiteLinkedInAll Job Openings

2 - 10 employees

Description

• About GoodTime • GoodTime empowers individuals and organizations to achieve better outcomes from their hiring process. • Powered by the GoodTime Meeting Optimization Engine, the platform automates scheduling, ensures the right participants are involved, and delivers actionable insights to foster more effective interviews. • GoodTime's flagship solution, Hire, enables companies to secure top talent faster through Candidate Relationship Intelligence. • By automating 90% of interview management tasks, unlocking data-driven insights, and enhancing experiences with human-centric AI, Hire transforms the recruitment process. • Trusted by over 300 leading companies—including Spotify, Slack, Pinterest, Okta, HubSpot, and HelloFresh—GoodTime is redefining how businesses recruit and meet. • You might be a good fit for GoodTime if you: • Like to work with amazing people • Are friendly, always willing to lend a helping hand • Can make a path forward, even in ambiguous situations • Are humble, able to admit your failures (we’re all human) • Love to learn, self-taught in many areas • Are bored without a hard problem to solve • Enjoy seeing your hard work make real impact, and controlling your own success • About the Role • The Customer Success & Account Manager Director will work closely with Marketing, Customer Success Manager, Finance, Legal, and Product to minimize attrition (both logos and dollars) and maximize growth potential, all while maintaining accurate forecasting. • This position works remotely and reports to the Chief Customer & Operations Officer.

Requirements

• 7+ years of experience and demonstrated success in a Sales, Renewals, or Account Management capacity with a strong focus on negotiating transactions and resolving contractual issues • 3+ years successfully leading a team of Account Managers and/or Customer Success Managers • Bachelor’s degree or equivalent experience • High level of proficiency in Salesforce and Excel • Experience with a Customer Success Platform (Gainsight, Strikedeck, other) • Proven track record of quota attainment • Excellent communication, presentation, and interpersonal skills • Excellent customer management and negotiation skills • Strong analytical background with proven problem solving skills • Capable of explaining complex situations clearly and credibly across all functions and levels of the organization • Adept at building strong networks and relationships • Strong self-starter that thrives in a dynamic, fast paced, small team environment that is capable and willing to wear multiple hats • Proven ability to work at a detailed level with multiple cross-functional internal stakeholders as well as the customer to build a business case and drive consensus • Recruiting ATS and/or HR Technology experience a bonus

Benefits

• Remote first culture, with fully paid annual company get togethers for ALL teammates • Health, Dental, and Short-term Disability plans, with generous employer contribution • Paid Parental Leave (including adoption placement) • Flexible time off • $500 home office subsidy • Up to $500 towards self-selected learning and development • Pre-IPO Stock Options