Director, Client Success

2 days ago

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Rialtic

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Description

• Rialtic is an innovative enterprise software platform for health insurers and providers. • Seeking a Director of Client Success to ensure client satisfaction and retention. • Develop strategies for long-term client relationships and maximum value. • Collaborate with teams to improve client experience and outcomes.

Requirements

• A bachelor's degree in business or healthcare or a related field, an MBA, or an advanced degree is preferred. • 10-15 years of healthcare experience is preferred. • 12+ years of experience in client success, account management, or related client-facing roles in healthcare. • Proven experience leading and scaling client success teams, with a track record of driving client satisfaction, retention, and growth. • Strong interpersonal and communication skills with the ability to build relationships with C-level executives. • Analytical mindset with the ability to interpret data and make informed, strategic decisions. • Experience with client success platforms (e.g., Gainsight, Salesforce) and CRM systems. • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. • Client-focused with a passion for delivering exceptional client experiences in healthcare.

Benefits

• Competitive salary and performance-based bonuses. • Comprehensive health, dental, and vision insurance. • Retirement savings plan with company match. • Generous paid time off and holidays. • Professional development opportunities and continuous learning.