Senior Director, Amazon
Yesterday
Description
• This role focuses on client satisfaction and retention to build loyalty, while overseeing operations. • This position serves as a key operations role and represents the organization publicly. • Ensure ClickUp profiles are consistently updated correctly. • Oversee a seamless onboarding process for new clients. • Manage a streamlined client offboarding process, ensuring proper documentation and centralization. • Ensure team members complete training videos as they are released. • Responsible for executing Amazon audits. • Manage the operation of the Amazon support desk. • Ensure Amazon teams monitor and understand their churn metrics monthly. • Establish clear and effective communication between account managers and clients.
Requirements
• Preferred 3+ years of Amazon Seller Central experience or equivalent knowledge. Comprehensive understanding of Seller Central, including flat files, FBA, PPC, brand registry, and related tools (e.g., Helium10). • 2+ years of agency experience, with a focus on dynamic client needs. • At least 2 years in a management role, with team leadership, hiring, and performance management experience. • Ability to thrive in a fast-paced environment, effectively managing tasks and setting priorities. • Proficiency with tools like Zoom, Slack, and ClickUp (or similar project management software). • Strong project management skills and enthusiasm for eCommerce. • Client-focused with experience conducting calls and account management to grow Amazon sales.
Benefits
• Yearly bonuses based on performance. • Health benefits (medical, dental, and vision) after 90 days. • Seven paid company holidays.
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