Technical Support Consultant

October 31

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DreamHost

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web hosting • domain registration • MySQL • Ruby on Rails • eCommerce

201 - 500

💰 Debt Financing on 2018-10

Description

• Technical Support Consultants play a key role in interfacing directly with DreamHost customers. • We are looking for multilingual candidates fluent in both English and Spanish. • Provides technical assistance to DreamHost customers who are experiencing problems with the services we provide, or who have questions about how to use our many features. • Uses quick thinking and keen troubleshooting skills to analyze and resolve customer issues via internal ticket system, live chat & call-backs. • Answers questions by applying knowledge of web hosting principles, DreamHost products and services. • Patiently walks customers through diagnostic procedures to help them illuminate the source of their issues. • Notices trends and/or internal issues & reports them to management for resolution. • Guides customers through the installation and configuration of various software. • Escalates complex problems to appropriate staff member or department. • Helps customers identify and resolve problems with products by phone, email & live chat.

Requirements

• Ability to work under pressure in a fast-paced environment • Ability to communicate with customers who may be lacking in technical skills • A commitment to quality and a meticulous approach • Able to work autonomously and in diverse, virtual team environments • Great communication skills with customers, supervisors and peers • Ability to maintain patience with difficult customers • Good judgment and decision-making skills • Strong analytical and problem-solving skills • Basic understanding of Web Hosting • Basic familiarity with Linux command-line • Ability to manage and deliver on multiple support tickets at same time • Ability to type 45+ WPM • Minimum 3 years of technical support experience • Bachelor's Degree in computer science related field of study preferred • Skills/Specialties: Customer Service, Information Technology (IT) Support, Linux, Troubleshooting • WordPress background a plus • Must be able to communicate in English fluently • Must have a reliable, fast internet connection

Benefits

• Competitive salary • Worktango team member recognition • Udemy online learning courses • Opportunities for profit-sharing bonuses • Fun monthly events • Opportunities for growth • Laid-back atmosphere