Call Center Agent

2 days ago

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Driven Brands Inc.

WebsiteLinkedInAll Job Openings

Retail • Automotive Aftermarket • Franchising

5001 - 10000

💰 Post-IPO Debt on 2022-10

Description

• Accountable for securing estimate appointment and/or repair appointment from insurance referrals and lead generations programs • Function as an expeditor of claims referrals and client escalations • Review, obtain, and/or confirm customer information as required by the Insurer and effectively schedule an appointment with the designated collision repair facility • Keep up-to-date on shop preferences, carrier requests, and provide updates as required and within deadlines utilizing internal and external systems • Provide customers with general information on what to expect during the repair experience as to manage customer expectations • Meeting set team and individual targets • Effective utilization of all system tools and resources • Proper documentation and communication

Requirements

• Excellent written and oral communications skills • Capacity to manage multiple priorities and projects on tight timelines • Ability to maintain composure in difficult situations • Required to work some varying shifts including evenings and weekends

Benefits

• Paid time off • Holiday pay