Dealer Performance Manager - Automotive

March 31

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

⚜️ Louisiana – Remote

Although this job is listed in Louisiana, this company may be open to hiring remote in other states.

+1 more states

🌽 Illinois – Remote ⚜️ Louisiana – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Dealer Solutions & Design

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Dealer Solutions & Design is an industry leader in custom fixed operations design, development, and project management for automobile dealerships. With over 20 years of experience, they combine extensive industry knowledge with innovative design strategies to streamline the development process and support dealership growth. Their unique Concept-to-Completion approach addresses individual business needs by providing consultative analysis, drawing optimization, equipment selection, and project management, ensuring comprehensive solutions that help clients unlock new business opportunities and enhance operational efficiency.

FixedOperations

11 - 50 employees

Founded 2005

🤝 B2B

🏢 Enterprise

📋 Description

• The Customer Success Partner is responsible for managing and nurturing relationships with existing dealer groups, ensuring their satisfaction, by aligning Safe-Guard with their mission and goals, and driving product adoption and usage • You will provide or facilitate training support, address client needs, and identify growth opportunities within current accounts • This position is integral to maintaining and expanding Safe-Guard’s partnerships with strategic dealer groups while supporting the company’s business development efforts • Serve as the primary point of contact for assigned client accounts, building and maintaining strong relationships with key stakeholders • Proactively address client needs, resolving issues promptly in collaboration with internal teams to deliver an exceptional customer experience • Conduct regular account reviews to identify opportunities for enhanced product adoption, increased penetration, and improved client satisfaction • Work closely with internal teams, such as Product Development, Marketing, and Operations, to deliver tailored solutions that meet client goals • Collaborate with the regular sales team to communicate account-specific expectations, agreements, and guidelines, ensuring consistency across all dealership interactions • Maintain comprehensive knowledge of client-specific agreements and ensure compliance in all interactions with associated dealerships • Facilitate or coordinate training sessions for client teams • Promote client participation in Safe-Guard’s F&I certification and training programs • Identify and document opportunities for new business growth within existing accounts • Maintain detailed records of client interactions, training activities, and account performance in the company CRM

🎯 Requirements

• Bachelor’s degree in Business, Marketing, or a related field preferred; equivalent work experience considered • 3+ years of account management, client relations, or similar roles, preferably within the automotive or vehicle retail industry • Experience providing training or facilitating workshops for client teams • Five years of Automotive industry experience • Three years of retail F&I experience • Demonstrated ability to build trust and credibility with key client stakeholders • Strong skills in facilitating or coordinating training sessions to improve product knowledge and adoption • Exceptional verbal and written communication skills, including presenting and public speaking • Proven ability to identify and qualify new business opportunities within existing accounts • Highly organized with the ability to manage multiple accounts and projects simultaneously • Proficient in CRM tools (e.g., Salesforce.com) and reporting platforms to track account activity and performance • Willingness to travel up to 50% for client meetings, training sessions, and account reviews • Must be authorized to work in the U.S • Must be able to successfully pass a background check

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Flexible Spending Account • Health Savings Account • 401(k) Plan with Company Match • Company-paid Short-Term and Long-Term Disability • Company-paid Life Insurance • Paid Holidays and Vacation • Employee Referral Program • Employee Assistance Program • Wellness Programs • Paid Community Service Opportunities • Tuition Reimbursement • Ongoing Training & Personal Development • And More!