Data Support Specialist - Crypto

March 3

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Dune

WebsiteLinkedInAll Job Openings

Product analytics for dApps on Ethereum.

2 - 10 employees

💰 $69.4M Series B on 2022-02

📋 Description

• We’re looking for a Data Support Specialist to provide top-tier technical assistance to Dune’s customers (paid users), helping them navigate crypto data and analytics seamlessly. • In this fast-paced role, you’ll tackle a high volume of technical inquiries across multiple channels, requiring a structured, analytical, and proactive approach to problem-solving. • The ideal candidate is deeply familiar with on-chain data, blockchain analytics, and SQL-based dashboards, possesses strong customer empathy, and thrives in an environment where no two days are the same. • This is a remote role only for candidates based in the US East Coast (EST) or Europe West (GMT or CEST). Applications from other time zones will not be considered.

🎯 Requirements

• 2+ years in technical support, data analytics, or customer support in a high-growth, fast-paced environment. • Experience working with crypto data—ideally hands-on with Dune, on-chain analytics tools, SQL, or building dashboards. • Strong problem-solving skills with the ability to debug queries, troubleshoot user issues, and explain technical concepts clearly. • Excellent communication skills, with a customer-first, empathetic approach to resolving inquiries. • Familiarity with Web3 ecosystems (DeFi, NFT analytics, on-chain metrics) is a big plus. • Located in the US East Coast (EST) or Europe West (GMT or CEST).

🏖️ Benefits

• A competitive salary and equity package 🚀. Both salary and equity is top 25% of companies in the space • Our employee equity scheme has world-class employee-friendly terms with a heavily discounted strike price (~90%) and a 10-year exercise window • 5 weeks PTO + local public holidays (that can be swapped to suit you) 🏖 • A fully remote-first approach 🧑‍💻 within a distributed team with flexible working hours; you structure your own day • Say goodbye to meeting overload! We believe in a healthy mix of async and sync work, so you can focus on what truly matters—no more wasted time on endless meetings! • Good health is important, so we offer private medical insurance, dental & vision as standard 🩺 • We believe in paid parental leave 👶 to help you celebrate this important milestone, transition to your new life, and bond with your new baby. We offer 16 weeks to primary and 6 weeks to secondary caregivers, fully paid. Plus a 2-week part-time phased return at full pay to help you get used to your new (and slightly more complex!) schedule • Quarterly offsites in various exciting locations as a company or team to connect, work together and have fun (so far in Tuscany 🇮🇹 Berlin 🇩🇪 Austria 🇦🇹 and Athens 🇬🇷). • On top of this each person gets a yearly travel allowance to connect and co-work with someone or a team of people for a few days. • An allowance for your at-home setup, to ensure you are happy, comfortable and productive. If you prefer a local co-working space, we’ll pay for your desk. • Work with some of the best people you’ll ever get to meet! • And of course, you get some awesome Dune swag! ✌️😎