DXC Technology
Insurance BPaaS and BPO • Analytics and Engineering • Applications • Security • Cloud
10,000+
Senior Assistant Help Desk Technician
October 15
DXC Technology
Insurance BPaaS and BPO • Analytics and Engineering • Applications • Security • Cloud
10,000+
Description
• Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met. • Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. • Resolves and/or refers more complex technical problems through a defined escalation process. • Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame. • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation. • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Requirements
• High school diploma or G.E.D. • One or more years of technical training in computer support preferred. • Two or more years of technical or customer support experience • Experience working with company products and operating systems. • Experience with solving computer related problems. • Experience working with company escalation policy.
Apply NowSimilar Jobs
October 15
cBEYONData
201 - 500
cBEYONData seeks an Enterprise Architect for DoD business process re-engineering.
October 15
BillingPlatform
51 - 200
Resolve customer issues for a leading SaaS revenue lifecycle management platform.
October 10
Travelers
10,000+
Manage Outside Property claims for Travelers, a leading property casualty insurer.
October 10
Elite Technology
501 - 1000
Provide advanced technical support for Elite software in law firms.
October 10
Coalfire
1001 - 5000
Lead architecture strategy for large-scale technology transformations at Coalfire.