Business Analyst - Business & Operational Efficiency

November 13

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501 - 1000

Description

• Elicit, document and track requirements for changes to business processes, policies, information, and information systems for intermediate level business problems. • Develop and elicit requirements for departmental and some corporate projects as requested by internal/external customers; prepare business and functional requirements. • Communicate and validate requirements with stakeholders and identified SMEs. • Collaborate with project teams to adhere to solution scope and maintain requirements traceability. • Support and execute business readiness activities including the communication plan to support changes to technology resources, processes and people. • Develop new procedures, specifications for system changes or recommendations for product and/or process changes. • Facilitate the implementation of changes with management and staff. • Design customer feedback mechanisms to gather ongoing information about business processes. • Analyze results and creates plans to address weaknesses. • Develop and maintain reporting tools for use in measuring business area performance against metrics/industry benchmarks and ensuring data integrity and systems stability in support of operations management. • Provide timely and accurate access to data, distribute reports and present/explain results to business area supported as well as to other BCBSNC areas. • Work with trainers to develop training programs that target problem areas. • Use industry standard analysis techniques such as data flow modeling, use-case analysis, workflow analysis, business process mapping, functional decomposition analysis/or financial ROI modeling for initiatives that are at an intermediate level. • Support business vendor relationships by documenting business issues, determining project needs, and supporting training as needed. • Perform peer reviews of less experienced analysts’ work as needed.

Requirements

• Bachelor's degree or advanced degree (where required) • 3+ years of experience in related field • In lieu of degree, 5+ years of experience in related field • Demonstrated experience in analyzing and improving business processes and operational workflows • Familiarity with project management principles and applications

Benefits

• Annual Incentive Bonus* • 401(k) with employer match • Paid Time Off (PTO) • Competitive health benefits and wellness programs