Manager, TPA Business Operations
4 days ago
🇺🇸 United States – Remote
🌲 North Carolina – Remote
💵 $105.6k - $191.8k / year
⏰ Full Time
🟠 Senior
🔴 Lead
♟ Business Operations & Strategy
Description
• Responsible for driving operational performance and excellence of subsidiary TPA businesses • Monitor operational and product performance, optimize processes, and support capabilities • Define and proactively monitor KPIs for performance excellence • Lead the planning, development, and implementation of standard operating procedures • Maintain, govern, and refine the operating model between DBG, subsidiary TPAs, and Blue Cross NC Enterprise • Support budget, resource, and execution planning with TPA subsidiaries • Ensure products meet appropriate regulatory, compliance and accreditation standards • Lead a team of high-performing individuals on numerous initiatives in parallel
Requirements
• Bachelor's degree or advanced degree (where required) • 8+ years of experience in related field • In lieu of degree, 10+ years of experience in related field • Experience in operations and/or client support within a TPA specializing in commercial ASO market • Exceptional communication, interpersonal, and stakeholder engagement skills with all levels of leadership • Experience in developing process improvements to optimize program operations and support program success • Ability to interpret and translate client feedback into action plans to improve product performance • Experience working within matrixed team structure to troubleshoot and overcome obstacles • Proficiency in project management, cross-functional team leadership, and root cause analysis
Benefits
• Annual Incentive Bonus* • 401(k) with employer match • Paid Time Off (PTO) • Competitive health benefits and wellness programs
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